Q: Can I return or exchange the product if I no longer want it?

A: To protect consumers' rights, all Monpellerin stores support a 7-day return policy for any reason and a 15-day return policy. Refunds are also available within 30 days based on the remaining product to be used within a box. Shipping costs are at the customer's expense. For returns, please contact customer service staff who will help to calculate and assist with the refund.

Q: How long is the shelf life and when was it produced?

A: Monpellerin products have a 2-year shelf life under frozen storage. We promise never sell products whose shelf life shorter than 1.5 years and to fufill this promise we only produce in small quantities with frequence bathces. Our products are stored at -18°C for storage and shipped via a 4-tier controlled cold chain during the whole transporation. 20% of viable bacteria is additionally added during production to ensure the probiotics count exceeding the labeled amount when received by consumers.

Q: Does Monpellerin offer post-purchase guidance for usage?

A: Yes. Monpellerin provides one-on-one follow-up guidance by professional nutritionists for customers for guading their health.