Q: Is authenticity guaranteed? How can I verify it?

A: We are the official Monpellerin brand—an enterprise with R&D, manufacturing, and sales integrated. R&D: Monpellerin cooperates with 39 global research institutions and 275 microbiology experts. Manufacturing: Monpellerin partners with 148 global suppliers with the world's largest strain library. Sales: 100% authentic products are sold directly through our official shops on Tmall, Taobao, JD.com, Douyin and Pinduoduo. Each box is attached with an anti-counterfeiting QR code for verification. We currently only sell through the above platforms. Please purchase from official channels.

Q: Can I return or exchange the product if I no longer want it?

A: To protect consumers' rights, all Monpellerin stores support a 7-day return policy for any reason and a 15-day return policy. Refunds are also available within 30 days based on the remaining product to be used within a box. Shipping costs are at the customer's expense. For returns, please contact customer service staff who will help to calculate and assist with the refund.

Q: How long is the shelf life and when was it produced?

A: Monpellerin products have a 2-year shelf life under frozen storage. We promise never sell products whose shelf life shorter than 1.5 years and to fufill this promise we only produce in small quantities with frequence bathces. Our products are stored at -18°C for storage and shipped via a 4-tier controlled cold chain during the whole transporation. 20% of viable bacteria is additionally added during production to ensure the probiotics count exceeding the labeled amount when received by consumers.